As 2014 gets into full swing and the realities of the upcoming year are upon us, we encourage you to take a few minutes to think about a frequently overlooked area of Human Resources, the performance review.
Through our teaching and research initiatives, we have found that hospitality companies, especially those that employ part-time and seasonal workers, fail to provide appropriate work-related feedback on a consistent basis, if at all.Read More
During my fifteen years in the gaming industry, I’ve also had the pleasure of being an adjunct instructor at two fine universities for about half that time. Being in this somewhat unique position, I’ve often thought of how both sides can assist each other with their endeavors so when Dr. Thomas asked if I would like to write a guest article, I thought what a great venue to put some of these thoughts down on “paper.”Read More
Ask a group of hiring managers to describe the personality traits of their ideal applicant and you’ll likely get similar responses.
The hospitality industry is notorious for high turnover rates, typically attributed to the long hours and low pay. However, there are many employees that love their job and love what they do. Regardless of what industry you are in, turnover is likely an issue.Read More
Frequently students who are seeking guidance approach us. Many of the issues are not specific to a class they are taking, but relate to their own careers in the service industry. These questions can range from guidance on where to look for a job and how to format a resume, to more complex issues such as what is the appropriate career path and how to handle tough interview scenarios.Read More