Internal Customer

Also referred to as employees, the Internal Customer in an organization can have a significant impact on the success of a business. The Internal Customer (IC) team believes in building strong relationships between academia and industry in support of the Internal Customers within an organization, be that students in collegiate academia or the employees in the service industry. One way to do this is through the development, implementation, and sharing of mutually beneficial best practices through a variety of mediums (academic research, blogs, and case studies).  Our commitment to you, the viewer, is that our content will be practical, current, and have generalizability to a variety of environments.

Again, welcome to  We hope you enjoy the content we provide, and as always, we welcome any and all feedback. 

20170921_1059_Thomas_jsc_091 (3).jpg

Nicholas J. Thomas, Ph.D.

Dr. Nicholas Thomas is a long-time hospitality scholar. He earned a Doctorate of Philosophy in Hospitality Administration, Master in Hospitality Administration, and Bachelor of Science in Hotel Administration from the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas. He has taught a variety of courses at UNLV's main (Las Vegas) and Singapore campuses. As a Assistant Professor, Dr. Thomas currently teaches courses related to service management, hospitality, and technology at DePaul University. He actively conducts research in the areas of human resources, the casino-entertainment industry, as well as hospitality education.


Eric A. Brown, Ph.D.

After leaving industry, Dr. Eric Brown has been teaching in hospitality for nearly a decade. Dr. Brown holds a B.B.A. from University of Iowa in Management & Organization, a M.S. in Food Service & Lodging from Iowa State University, and a Ph.D. in Hospitality Management from Iowa State University. During his graduate studies, and now as an Associate Professor, he has researched a wide-variety of topics related to human resources within the hospitality industry. Dr. Brown has a strong background in quantitative methodology including earning a statistics minor with his doctoral work, and has used a range of statistical methods in current research endeavors. Dr. Brown earned a Teaching Excellence award while teaching as a graduate student and continues to emphasize the importance of providing a quality education to his students. Dr. Brown teaches courses in leadership, management, and human resources.