How can the IC team help you?  Let us, through our diverse academic and industry experiences, help your operation succeed.  For specific information, please reach out to the IC Team through our Contact Us form.

Previous consultancy project references are available upon request.

Completed Consultancy (Sample):

Accreditation Review: Members of the team have conducted site visits to evaluate programs under consideration for accreditation.

Human Resources - A Cultural Approach: 3-day intensive workshop for senior-level human resource practitioners in the Singapore hospitality industry. Workshop is 1 of 4 modules in the Shatec-DePaul Executive Development Programme – Singapore, Republic of Singapore

The Power of One: Your Role in Providing High Levels of Customer Service: Intensive customer service workshop provided to members of the Ames, Iowa Convention and Visitors Bureau – Ames, Iowa, USA

Hospitality and Tourism Human Resources Trends and Issues: Workshop delivered to Korean Casino Executives. Singapore, Republic of Singapore Singapore Hospitality and Tourism Trends. Workshop delivered to Hospitality and Tourism Education Executives from India – Singapore, Republic of Singapore

Mature Workers in the Hospitality Industry. Policy Study Workgroup on Manpower Issues, Singapore Government: Conducted industry focus group interviews, prepared final report and presentation – Singapore, Republic of Singapore

Communication at Work: Action & Awareness. Singapore Workforce Skills Qualifications Professional Development Series, UNLV Singapore Continuing Education and Training (CET) Workshop. Workshop focused on improving the communication skills of existing employees, as well as new entrants, in the Singapore hospitality and tourism industry – Singapore, Republic of Singapore

External Curriculum Evaluator. Provided external review feedback on curriculum and assessment for hospitality diploma students. Temasek Polytechnic Diploma of Leisure and Resort Management – Singapore, Republic of Singapore

Human Resources Management for the Hospitality Industry. Singapore Workforce Skills Qualifications Professional Development Series, UNLV Singapore Continuing Education and Training (CET) Centre Workshop. Multi-day workshop focusing on the best practices in human resources management for hospitality and tourism industry executives – Singapore, Republic of Singapore

The day soldiers stop bringing you their problems is the day you have stopped leading them.
— General Colin Powell