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Brown, E.A., & Williams, J. Impact of club or organization involvement on hospitality undergraduates. Presented at  the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, St. Louis, MO, USA (July, 2013).

Liu, Y., & Brown, E.A. Employees’ perceptions of effective selection methods in service industries. Presented at the 18th Annual Graduate Student Research Conference in Hospitality and Tourism, Seattle, WA, USA (January, 2013).

Brown, E.A., Williams, J. Professional appearance impact on the hiring process of hospitality management applicants. Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August, 2012).

Schoffstall, D., Arendt, S.W., & Brown, E.A. Academic engagement of hospitality students. Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August, 2012).

Thomas, L. Y. Thomas & Thomas, N.  Community-Based Service-Learning Roundtable.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August 1-4, 2012).

Brown, E.A., & Arendt, S.W. Hospitality management degree areas: Managers’ and graduates’ perspectives. Presented at the 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Washington, D.C., USA (January, 2010).

Thomas, N., Millar, M., & Thomas, L.Y. Supervisor gender and employee satisfaction in the casino-entertainment industry. Presented at the European Federation of the Council on Hotel, Restaurant, and Institutional Education Annual Conference, Amsterdam, The Netherlands (October 25-28, 2010).  
 
Thomas, N., Thomas, L.Y, & Moreo, P. Hospitality and tourism education program success factors: Preliminary results from administrators.  Presented at the 8th Asia Pacific Federation of the Council Hotel, Restaurant, and Institutional Education Conference, Phuket, Thailand (August 12-15, 2010).    
 
Thomas, N., Schrier, T., & Zheng, T. Hotel Guests’ Complaint Behavior in an Online Environment. Presented at the 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Washington, D.C., USA, January, 2010.
 
Erdem, M., Cobanoglu, C., Thomas, N., & Nasoz, F. An overview of labor management system usage in U.S. restaurant industry.  Presented at the 2009 Decision Sciences Institute Annual Meeting, New Orleans, LA, USA (November 14-17, 2009).
 
Thomas, L.Y, Thomas, N., & Moreo, P. Critical success factors of global hospitality and tourism programs: A stakeholders’ roadmap to selecting a hospitality and tourism program.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Francisco, CA, USA (July 29-30, 2009).  
 
Thomas, N. & Erdem, M. An analysis of the methods used in the training of line-level employees in the casino and entertainment industry.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Francisco, CA, USA (July 29-30, 2009).  
 
Thomas, N., Thomas, L.Y., & Erdem, M. A proposal to analyze training methods in gaming properties and their effect on employee satisfaction. Presented at the 7th Asia Pacific Federation of the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Singapore, (May 28-30, 2009).

Brown, E.A., & Arendt, S.W. Is there a relationship between supervisors' transformational leadership behaviors and hotel front desk staff performance?  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Atlanta, GA, USA (July, 2008).
 
Bernhard, B., Harper, A., Schrier, T., Thomas, N., LaBrie, R., LaPlante, D., Peller, A., & Shaffer, H. (2007). An assessment of a brief problem -gambling intervention in Nevada. Prepared for the State of Nevada Department of Health and Human Services. 
 
Schrier, T., Thomas, N., & Harper, A. Problem gambling outcomes research in Nevada. Presented at the 1st Annual State of Nevada Conference on Problem Gambling, Las Vegas, NV, USA (April 19, 2007).  
 
Thomas, N., Braunlich, C., & Kline, S. Evaluating training effectiveness in the gaming-entertainment business using a modified Kirkpatrick model. Presented at the 12th Annual Graduate Education and Student Research Conference in Hospitality and Tourism, Houston, TX, USA (January 4-7, 2007). 

 

Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.
— Gilbert Amelio, President and CEO of National Semiconductor Corporation