Also referred to as employees, the Internal Customer in an organization can have a significant impact on the success of a business. The Internal Customer (IC) team believes in building strong relationships between academia and industry in support of the Internal Customers within an organization, be that students in collegiate academia or the employees in the service industry. One way to do this is through the development, implementation, and sharing of mutually beneficial best practices through a variety of mediums (academic research, blogs, and case studies).  Our commitment to you, the viewer, is that our content will be practical, current, and have generalizability to a variety of environments.

Please take a few moments and visit the various areas of the website:

The Published Research section will be updated based on our published and in-press peer-reviewed research, as well as our presentations at academic conferences. For ease of access, each of the postings is a hyperlink to the website where the research may be viewed and/or downloaded. We enjoy doing research in a variety of areas. If you're interested in possible collaborations, please contact us via the website or e-mail.

Again, welcome to InternalCustomer.com.  We hope you enjoy the content we provide, and as always, we welcome any and all feedback.