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Papers

Brien, A., Thomas, N.J., & Brown, E.A. (2017). How hotel employee job-identity impacts the hotel industry: The uncomfortable truth. Journal of Hospitality and Tourism Management, 31, 235-243.

Thomas, N.J., Brown, E.A., & Thomas, L.Y. (2017). Casino-entertainment employee satisfaction and turnover intention: A comparative analysis between front of house and back of house employees. Journal of Human Resources in Hospitality & Tourism, 16(1), 71-87.

Brown, E.A., Bosselman, R.H., & Thomas, N.J. (2016)Are hospitality graduates making too many compromises? What they give up may lead to turnover. Journal of Human Resources in Hospitality and Tourism, 15(2), 133-146.

Deale, C.S., Schoffstall, D., & Brown, E.A. (2016). What does it mean to follow? An exploration of a followership profile in hospitality and tourism. Journal of Teaching in Travel & Tourism.

Marlowe, B., & Brown, E.A., Zheng, T. (2016). Winery tasting room employee training: Putting wine first in Oregon. Journal of Quality Assurance in Hospitality & Tourism, 17(2), 89-100.

Thomas, N.J, & Brown, E.A. (2016). Federal minimum wage debate: Are gubernatorial politics behind a hotel line employee wage? Boston Hospitality Review, 4(2).

Thomas, N.J., & Brown, E.A. (2016). Human Resources: An Introduction. In R. Brymer, R. Brymer, & L. Cain (Eds.), Hospitality: An Introduction 16th Edition.

Thomas, N.J., Brown, E.A., & Thomas, L.Y. (2015). Use of student response and engagement systems in the collegiate classroom: An educational resources review. Journal of Hospitality, Leisure, Sport & Tourism Education, 17, 59-61.

Brown, E.A., Thomas, N.J., & Bosselman, R.H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for generation Y hospitality graduates. International Journal of Hospitality Management46, 130-137.

Thomas, N.J., Brown, E.A., Schoffstall, D., & Thomas, L.Y. (2015). Predicting lodging manager annual salary based on metropolitan statistical area attributes and lodging industry performance: Exploring the concept. Hospitality Review, 31(4).

Brown, E.A., Arendt, S.W., & Bosselman, R.H. (2014). Hospitality management graduates' perceptions of career factor importance and career factor experience. International Journal of Hospitality Management, 37, 58-67.

Brown, E.A., Thomas, N.J., & Thomas, L.Y. (2014). Students’ willingness and ability to use response and engagement technology in the classroom. Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 80-85.

Thomas, N.J., Thomas, L.Y., Brown, E.A., & Kim, J. (2014). Betting against the glass ceiling: Supervisor gender & employee job satisfaction in the casino-entertainment industry. Hospitality Review, 31(4).

Brien, A., Thomas, N., & Hussein, A. (2013). Organizational social capital in hotels: A New Zealand case study. Journal of Human Resources in Hospitality & Tourism, 12(4), 400-413.

Maier, T.A., Thomas, N.J. (2013). Hospitality leadership course design and delivery: A blended-experiential learning model. Journal of Hospitality & Tourism Education, 25, 11-21.

Schoffstall, D., Arendt, S.W., & Brown, E.A. (2013). Academic engagement of hospitality students. Journal of Hospitality, Leisure, Sport & Tourism Education, 13, 141-153.

Williams, J.A., Brown, E.A., Bosselman, R., & Foucar-Szocki, R. (2013). Former team sports experiences: Development of collaborative and leadership skills for future hospitality managers. Journal of Tourism and Hospitality Management, 1, 1-9.

Richardson, S. & Thomas, N. (2012). Utilising Generation Y: United States hospitality and tourism students’ perceptions of careers in the industry. Journal of Hospitality & Tourism Management, 19(1). 102-114.

Brown, E.A., & Arendt, S.W. (2011). Perceptions of transformational leadership behaviors and subordinates' performance in hotels. Journal of Human Resources in Hospitality & Tourism, 10(1), 45-59.

Arendt, S. W., Ravichandran, S., & Brown, E. (2007). Hospitality and tourism journal matrix. Journal of Hospitality & Tourism Education, 19(2), 44-50.

Conference Proceedings

Brien, A. & Thomas, N.J. Does internal reality impact external image? The sad but true story of hotel employees who do not consider their organisations a good place to work. Standup presentation to be presented at the annual conference of the European Federation of the Council on Hotel, Restaurant, and Institutional Education Annual Conference, Dubai, United Arab Emirates (October 6-9, 2014).  

Brown, E.A., & Williams, J. Impact of club or organization involvement on hospitality undergraduates. Presented at  the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, St. Louis, MO, USA (July, 2013).

Liu, Y., & Brown, E.A. Employees’ perceptions of effective selection methods in service industries. Presented at the 18th Annual Graduate Student Research Conference in Hospitality and Tourism, Seattle, WA, USA (January, 2013).

Brown, E.A., Williams, J. Professional appearance impact on the hiring process of hospitality management applicants. Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August, 2012).

Schoffstall, D., Arendt, S.W., & Brown, E.A. Academic engagement of hospitality students. Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August, 2012).

Thomas, L. Y. Thomas & Thomas, N.  Community-Based Service-Learning Roundtable.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Providence, RI, USA (August 1-4, 2012).

Brown, E.A., & Arendt, S.W. Hospitality management degree areas: Managers’ and graduates’ perspectives. Presented at the 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Washington, D.C., USA (January, 2010).

Thomas, N., Millar, M., & Thomas, L.Y. Supervisor gender and employee satisfaction in the casino-entertainment industry. Presented at the European Federation of the Council on Hotel, Restaurant, and Institutional Education Annual Conference, Amsterdam, The Netherlands (October 25-28, 2010).  
 
Thomas, N., Thomas, L.Y, & Moreo, P. Hospitality and tourism education program success factors: Preliminary results from administrators.  Presented at the 8th Asia Pacific Federation of the Council Hotel, Restaurant, and Institutional Education Conference, Phuket, Thailand (August 12-15, 2010).    
 
Thomas, N., Schrier, T., & Zheng, T. Hotel Guests’ Complaint Behavior in an Online Environment. Presented at the 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Washington, D.C., USA, January, 2010.
 
Erdem, M., Cobanoglu, C., Thomas, N., & Nasoz, F. An overview of labor management system usage in U.S. restaurant industry.  Presented at the 2009 Decision Sciences Institute Annual Meeting, New Orleans, LA, USA (November 14-17, 2009).
 
Thomas, L.Y, Thomas, N., & Moreo, P. Critical success factors of global hospitality and tourism programs: A stakeholders’ roadmap to selecting a hospitality and tourism program.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Francisco, CA, USA (July 29-30, 2009).  
 
Thomas, N. & Erdem, M. An analysis of the methods used in the training of line-level employees in the casino and entertainment industry.  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, San Francisco, CA, USA (July 29-30, 2009).  
 
Thomas, N., Thomas, L.Y., & Erdem, M. A proposal to analyze training methods in gaming properties and their effect on employee satisfaction. Presented at the 7th Asia Pacific Federation of the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Singapore, (May 28-30, 2009).

Brown, E.A., & Arendt, S.W. Is there a relationship between supervisors' transformational leadership behaviors and hotel front desk staff performance?  Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Atlanta, GA, USA (July, 2008).
 
Bernhard, B., Harper, A., Schrier, T., Thomas, N., LaBrie, R., LaPlante, D., Peller, A., & Shaffer, H. (2007). An assessment of a brief problem -gambling intervention in Nevada. Prepared for the State of Nevada Department of Health and Human Services. 
 
Schrier, T., Thomas, N., & Harper, A. Problem gambling outcomes research in Nevada. Presented at the 1st Annual State of Nevada Conference on Problem Gambling, Las Vegas, NV, USA (April 19, 2007).  
 
Thomas, N., Braunlich, C., & Kline, S. Evaluating training effectiveness in the gaming-entertainment business using a modified Kirkpatrick model. Presented at the 12th Annual Graduate Education and Student Research Conference in Hospitality and Tourism, Houston, TX, USA (January 4-7, 2007). 

Some men give up their designs when they have almost reached the goal; While others, on the contrary, obtain a victory by exerting, at the last moment, more vigorous efforts than ever before.
— Herodotus