Nicholas Thomas, PhD

nick@internalcustomer.com

Areas of Specialization:

  • Human Resources (Training & Development, Job Satisfaction, Turnover)
  • Casino-entertainment & Lodging Industry Operations
  • Customer Service
  • Expert Witness
  • Education, Teaching, and Scholarship (Accreditation, Curriculum Design, Industry Engagement)

 

Lisa Thomas, PhD

lisa@internalcustomer.com

Areas of Specialization:

  • Hospitality Sales and Marketing
  • Revenue Management and Pricing
  • Meetings, Incentives, Conventions, and Expositions
  • Expert Witness
  • Education, Teaching, and Scholarship (Accreditation, Curriculum Design, Industry Engagement)

 

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Eric Brown, PhD

eric@internalcustomer.com

Areas of Specialization:

  • Human Resources (Turnover management, Performance)
  • Leadership 
  • Hospitality education
  • Quantitative analysis
  • Expert Witness
  • Education, Teaching, and Scholarship (Accreditation, Curriculum Design, Industry Engagement)